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Experience Motorcycles

Terms & Conditions

Experience Motorcycles Terms & Conditions

Experience Motorcycles recognises the high importance of privacy and security to your Internet shopping experience. We have taken extensive measures to ensure high processing speed within an extremely secure online environment.

Security

Security is one of our highest priorities. Experience Motorcycles uses DPS (Direct payment Solutions) technology for online trading for your protection. Important information that you enter such as credit card details are encrypted and transacted immediately with the credit card supplier for increased web site security.

Credit Card Security

When you have entered your purchase requirements, your credit card details are entered via the extremely secure DPS web page. This enables high security and the minimum delay for your order. For Credit Cards not issued in New Zealand, additional checking may be required.

What is the Cardholder Verification Value (CVV2)?

CVV2 mandate requires all electronic commerce merchants to check CVV2 (Cardholder Verification Value) and acquirers to process CVV2 response codes correctly. The growth of the internet retailer sector means that an increasing number of merchants are now processing transactions in situations where the card and cardholder are not present and fraud may be difficult to detect. Basic card acceptance and fraud control procedures include the merchant asking for the CVV2.

CVV2 is a unique three-digit code that appears on the signature panel of all Visa and MasterCard cards and is used to confirm the validity of the card during card-not-present sales. Card-not-present merchants ask customers for the CVV2 as part of the order taking process and submit it for verification with other authorization information. The issuer will check the CVV2 and send a result (“match” or “no match”) along with the authorization decision. The CVV2 result enables the merchant to make a more informed decision regarding completing the transaction.

Locating your Cardholder Verification Value (CVV2)

For Visa and Mastercard: The CVV2 is the 3 digit number at the end of the 16 digit printed card number, located on the back of the card. In some cases you may see only the last 4 digits of your card number with the additional 3 digit CVV2 following. For Amex: The CVV2 is the 4 digit number printed above the ending digits of the embossed (raised) card number on the front of the card.

If you have difficulty locating your card identification code, you may wish to ask your credit card company for assistance.

Secure Process

As part of the engine used by Experience Motorcycles, there are secure processes built in. Specifically our engine ensures:

  • Every purchase has a unique number.
  • Every purchase is logged in a robust, secure database.
  • No credit card details are included in emailed order details.
  • Confirmation emails are sent to you the customer.

Currency

All prices shown on this website are quoted in New Zealand dollars

Backordered Items

If an Item you purchase is not available you will be notified by email and given the option of backordering the item or changing your order. If you do no wish to backorder or select an alternative product, your purchase will be refunded

Incorrect Size Ordered

Experience Motorcycles will exchange goods that do not fit and will supply an alternative size. If an alternative size is not available, you will be offered an alternative style in the correct size. If you do not want the alternative style your order will be refunded. Return freight costs for the original order are your responsibility so please be sure to select sizes carefully. A restocking charge of 20% will apply to all returns.

 

Business

Our legal business name is Franchise Connexions Limited trading as Experience Motorcycles. We are a New Zealand Owned & Operated Company.

 

If you have any questions about these terms and conditions, the practices of this site, or your dealings with Experience Motorcycles, you can contact us at: contactus@experiencemotorcycles.co.nz

Contact Phone:
+64 9 8455950

Contact Address:
625 New North Road Kingsland Auckland 1021