Returns
We want to make sure everything you buy from us is perfect and that you are totally happy!
If the fit is not correct, you can return it within 14 days of receipt for exchanging. Shipping costs are not included in refunds unless Experience Motorcycles has made an error in some way.
- Returned goods must be in new and saleable condition, with the original packaging, labels, swing tags plus all contents intact
- Ensure the goods are adequately wrapped protectively so there is no damage during transit.
- Do not write on or stick notes directly to the packaging.
- Goods that have been worn, fitted or used on a motorcycle may not receive a full refund.
- All goods returned need to be sent freight paid.
- Order invoice and contact details need to be included with your return.
- If you need to return an item, we are here to help, but you must contact us prior to returning the item. This may avoid unnecessary courier costs.
How to Exchange – Here’s Our Policy
- Does not fit? Then no problem, just contact us prior to arrange the return.
- Return the item to Experience Motorcycles freight paid. It is important you use a courier that ships with “Signature Required” delivery. This is important to make sure your item arrives safely.
- If your order was delivered “freight free” then subsequent exchanges will incur freight costs.
- The right of return does not cover special parts orders and found to be an incorrect fit – this is the responsibility of the purchaser, however all other standard warranties will apply.
Refund Policy
- For security requirements, refunds will be processed back to the same credit card used for the original payment
- Cheque and Online Transfer payments will be refunded where applicable by way of an online payment direct to your bank account.
- We will process refunds within 5 days of receipt of the returned item.
Shipping Policy
Unless otherwise stated, orders will be shipped via courier service on a signature-required basis. Please ensure that someone is available at the delivery address to receive the goods. Couriers are unable to commit to delivery at a specific time. We do not ship to international addresses.
Shipping costs shown on our website are estimates only. In some cases, the actual cost of shipping may vary due to factors such as the delivery location, item size, weight, or the nature of the goods. Where the actual shipping cost differs materially from the estimate provided at checkout, we will contact you before dispatch to confirm any additional charges or to offer an alternative solution.
Items shown as in stock are typically delivered within up to 7 days. Delivery timeframes are estimates and may vary due to courier delays or circumstances beyond our control. We will take reasonable steps to ensure your order is dispatched promptly and to keep you informed of any significant delays.
